Man And Van Brentcross Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Brentcross provides moving, collection, delivery, and related transport services within the UK. By making a booking, you agree to be bound by these terms. They are designed to create a clear understanding of the service, payment expectations, responsibilities of both parties, and the limits of our liability. If any part of these terms is unclear, it is your responsibility to review them before confirming a booking.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man And Van Brentcross. References to “you” or “customer” mean the person, business, or organisation making the booking or receiving the service. These terms apply to all standard transport jobs, including single-item collections, small removals, house moves, office moves, loading support, and similar work arranged in advance.

The agreement begins once a booking is accepted by us, whether that acceptance is given verbally, in writing, or by electronic confirmation. Any estimates, time windows, or descriptions provided before confirmation are not binding until the booking is accepted. We may update these terms from time to time, and the version in force at the time of booking will apply unless we agree otherwise in writing.

Booking Process

We may request photographs, inventory lists, or additional information before confirming the work. This helps us assess vehicle size, labour requirements, parking considerations, and any equipment needed for the job. Any quotation is based on the information available at the time it is given and may change if the actual job differs from the description provided. Where the scope of work changes on the day, we reserve the right to amend the price accordingly.

Bookings are only secured once we have confirmed availability and, where required, received a deposit or advance payment. Time slots are planned in good faith, but they are not guaranteed arrival times unless specifically stated in writing. Delays caused by traffic, access restrictions, weather, or circumstances outside our control may affect the planned schedule. If the customer is not ready at the agreed time, waiting charges or rebooking fees may apply.

Payments

We may accept cash, bank transfer, card payment, or other payment methods that are agreed before the booking is confirmed. Any deposit paid in advance forms part of the total price and is normally non-refundable except where stated in these terms or required by law. If a payment is declined, delayed, reversed, or disputed without valid reason, we may suspend further work and recover any reasonable costs incurred in pursuing the amount due.

Where credit terms are agreed for business customers, invoices must be paid by the due date shown on the invoice. Late payments may result in interest, reasonable administrative charges, and recovery action to obtain the outstanding balance. We reserve the right to request full or partial payment in advance for larger, higher-risk, or short-notice jobs. Any discounts, promotional rates, or special pricing are offered at our discretion and may be withdrawn at any time before booking confirmation.

Cancellations and Amendments

You may cancel or amend a booking by giving notice as early as possible. If you cancel after we have reserved time, assigned staff, or incurred costs, we may charge a cancellation fee to cover lost time and expenses. The closer the cancellation is to the scheduled service, the more likely a fee will apply. Same-day cancellations or non-attendance may be charged at the full booked rate where we are unable to reallocate the slot.

If you wish to change the service date, addresses, item list, or access requirements, you must notify us promptly. We will try to accommodate changes where possible, but amendments are subject to availability and may affect the price. If a change materially alters the scope of work, we may treat it as a cancellation of the original booking and a new booking for the revised job.

We may also cancel or postpone a booking where necessary for safety, legal compliance, vehicle unavailability, severe weather, or circumstances beyond our reasonable control. If we cancel for reasons within our control, we will offer a suitable alternative date or refund any prepaid amount for the affected service. We will not be responsible for indirect losses caused by a cancellation or postponement, provided we have acted reasonably.

Customer Responsibilities

Customers must ensure that goods are ready for collection, correctly packed where appropriate, and safe to transport. Any item requiring special handling should be disclosed before the booking is confirmed. You are responsible for ensuring that access is available at both collection and delivery points, including entry permissions, parking arrangements, lift access, and building rules. If access is restricted, additional charges may apply.

Customers must also ensure that items handed over for transport are lawful to move and do not contain prohibited, hazardous, stolen, or dangerous materials unless we have agreed in writing and the transport is lawful and properly arranged. You remain responsible for verifying the contents of boxes, bags, and containers unless we have expressly agreed to pack them ourselves. We may refuse to carry any item that we reasonably believe is unsafe, illegal, or unsuitable for transport.

If you or anyone acting on your behalf is present during loading or unloading, you must cooperate with our team and follow reasonable safety instructions. If the job requires you to move, disconnect, reconnect, or prepare appliances, electronics, or fixtures, you must confirm in advance whether that work is included. We are not responsible for damage caused by pre-existing defects, incorrect assembly, poor packaging, or items not fit for transport.

When the service includes waste removal or disposal, the customer must clearly identify which items are waste and which are to be retained. Mixed or unclear instructions may lead to refusal, delay, or additional charges. We may ask the customer to separate recyclable items, reusable items, and general waste in order to comply with relevant disposal rules and site requirements.

Liability and Damage

To the fullest extent permitted by law, we do not accept liability for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, emotional distress, or inconvenience arising from a delay, cancellation, or service interruption. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

If damage is alleged, you must notify us promptly and provide reasonable evidence, such as photographs and a description of the item and the circumstances. Claims made long after the service may be difficult to assess fairly and may be refused where delay has prejudiced our ability to investigate. Any compensation will normally be limited to the reasonable repair cost, replacement value, or the value of the affected service, depending on the circumstances and the extent permitted by law.

Waste Regulations and Disposal

Where we carry waste, recycling, or items for disposal, both parties must comply with applicable UK waste management laws and environmental rules. This includes the Waste (England and Wales) Regulations 2011, duty of care requirements, and any local disposal or site acceptance conditions that apply to the type of waste being transported. We may require details of the waste type before accepting the job.

We do not knowingly transport illegal waste or items that require specialist licences, permits, or treatment unless those requirements have been fully met in advance. The customer must not present asbestos, chemicals, solvents, clinical waste, gas cylinders, pressurised containers, or other hazardous materials as ordinary waste unless expressly agreed and lawfully arranged. If such items are discovered during loading, we may stop work, refuse carriage, and charge for time already spent.

Where waste is removed, the customer must ensure that it is genuinely authorised for disposal and not mixed with items that should be retained, donated, or recycled separately. We may transfer waste only to authorised facilities, transfer stations, or licensed disposal points. If a waste transfer note, description of materials, or other record is required, you agree to provide accurate information and cooperate with any lawful documentation process. Misdescribing waste may create legal liability for the customer.

We reserve the right to decline waste collection if, in our opinion, the load breaches legal requirements, exceeds the agreed volume, or presents a risk to health, safety, or the environment. Where waste collection forms part of a broader removal or transport service, these waste terms apply in addition to the general moving terms set out in this document.

Delays, Access, and Unforeseen Events

We will use reasonable efforts to complete services on time, but we are not responsible for delays caused by traffic, road closures, accidents, severe weather, mechanical failure, staff illness, access problems, or other events outside our reasonable control. If such events prevent performance or significantly delay the job, we may reschedule or adjust the service as appropriate. Any deadline or completion time is an estimate unless expressly agreed as a fixed contractual commitment.

If access to the collection or delivery location is blocked, unsafe, or unavailable, we may wait for a reasonable period or reschedule the service. Additional waiting time may be charged at the applicable rate. If the job cannot be completed because the customer has not provided access, permissions, keys, parking, or accurate directions, the service may be deemed wasted and charged accordingly.

We are not responsible for delays caused by the customer’s failure to prepare the goods, secure lifts, obtain building permission, or ensure that items can be physically moved in the manner described. It is your responsibility to make sure the job can be carried out safely and lawfully on the booked date.

Insurance and Risk

Risk in the goods passes to us only when the items are loaded onto our vehicle or otherwise placed under our control for the purpose of the booked service, and returns to you once they are delivered and unloaded. Ownership of the goods remains with you at all times. Any insurance we hold is subject to policy terms, exclusions, and claim conditions. We recommend that customers check whether their own home, business, or contents insurance provides additional protection for valuable items.

Any fragile, high-value, or irreplaceable items should be declared before the booking so that suitable precautions can be considered. Even with care, transport involves inherent risks, and no mover can guarantee complete immunity from loss or damage. If additional insurance is required, this should be discussed before the booking is confirmed and any extra cost agreed in advance.

Items left unattended, poorly secured, or unpacked by the customer after delivery are at the customer’s own risk. If you ask us to leave goods in a particular location, you accept responsibility for that choice unless we have acted negligently in doing so. We may refuse requests that would place goods in an unsafe, insecure, or unreasonable location.

General Provisions

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision at any time will not be treated as a waiver of that right. No third party has the right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we agree otherwise in writing.

These terms constitute the entire agreement between the parties in relation to the service and override any previous discussions, statements, or understandings relating to the same booking, except where expressly incorporated in writing. Variations must be agreed by us in writing or confirmed through a revised booking record.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By booking a service with Man and Van Brentcross, you confirm that you have read, understood, and agreed to these terms.